Last updated: 29 March 2026

Thank you for using Mera-Meet (“we”, “us”, or “our”). This Privacy Policy explains how we collect, use, share, and protect your information when you use:

• The mobile applications (Android and iOS)

• Our website and related domains

• Any other related services, features, or content (collectively, the “Services”)

Reading this Privacy Policy will help you understand what information we collect, why we collect it, how we use it to operate a Sikh matrimony platform, and what rights and choices you have.

If you do not agree with this Policy, please do not use the Services.

1. Summary of Key Points

• We collect information you provide directly (such as profile details and partner preferences), information generated through your use of the Services (such as interactions, matches, and device data), and information related to verification and safety.

• We use your information mainly to provide and improve the matrimony experience, create compatible matches, enhance safety and verification (including through partner Gurdwaras), and comply with legal obligations.

• We may share your information with service providers, analytics and infrastructure partners, and, if you opt in, with partner Gurdwaras / Sikh institutions who assist with community‑based verification and matchmaking.

• The Services are intended for adults aged 18 and over. We do not knowingly allow children to create accounts or collect information from minors, and we maintain separate Child Safety & CSAE Standards that govern how we address child safety and CSAM.

• You have rights and choices over your information, including the ability to access, update, and delete your account and request additional details about our data practices.

• We use appropriate technical and organizational measures to protect your information, but no system is perfectly secure.

• You can contact us at [email protected] with any privacy questions or requests.

2. What Information We Collect

We collect different types of information depending on how you use the Services.

2.1 Information You Provide

Account and contact details

• Name

• Email address

• Mobile phone number

• Password or authentication credentials (or identifiers from third‑party sign‑in, where used)

• Age and/or date of birth

• Gender

Profile and matchmaking information

Because this is a Sikh matrimony platform, many users choose to provide additional information to help us suggest compatible matches. This may include:

• Level of religious practice or involvement in Sikh faith

• Education and profession

• Income range (if you choose to share it)

• Marital status (single, divorced, widowed, etc.)

• Height and other basic biographical details

• City, region, and country

• Languages spoken

• Lifestyle information relevant to matrimonial compatibility

• Preferences for a partner (age range, location, background, religious practice, education, etc.)

• Photos and other media you upload to your profile

Verification and trust & safety information

• Identity documents, selfies, or other materials you submit for verification

• Evidence related to Gurdwara‑based or community verification

• Information provided by you or other users in relation to reports, flags, or safety concerns

• Notes related to enforcement actions against your account (for example, where you violate our Terms or Child Safety & CSAE Standards)

Communications and support

• Messages you send to us via email, in‑app support, or contact forms

• Responses to surveys, feedback forms, or community outreach

• Content from customer support interactions (for example, troubleshooting, complaints, or feature requests)

2.2 Information Collected Automatically

When you use the Services, we automatically collect certain technical and usage information, such as:

• Device information (device model, operating system, app version, language, time zone)

• Log data (IP address, access times, pages viewed, referral URLs, crash logs)

• Usage information (profiles you view, likes or interests you send, matches, and other in‑app interactions)

• Approximate location information derived from your IP address or device settings (for example, city/country), and, if you enable it, more precise device location

2.3 Special or Sensitive Categories of Data

Because the Services support Sikh matrimony, you may choose to share information that can be considered sensitive, such as:

• Religious beliefs or level of religious practice

• Caste/qaum or ethnic background

• Marital status and family structure

• Health or disability‑related details (if you voluntarily share them in your profile)

• Other personal characteristics related to relationship preferences

You are not required to share any particular sensitive information, but doing so can help improve match quality. By choosing to provide such information, you understand that it will be used to operate and improve the Services in line with this Privacy Policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Provide and Operate the Services

• Create and manage user accounts

• Display profiles to other users as part of the matchmaking process

• Suggest, rank, and present potential matches based on profiles, preferences, and behavior

• Facilitate communication between matched users (for example, in‑app messaging)

3.2 Improve and Personalize the Experience

• Analyze usage patterns to improve matching algorithms, user interface, and features

• Personalize content and recommendations (for example, suggesting more relevant matches or features based on engagement)

• Conduct research and development to make the platform more effective for Sikh matrimony and community building

3.3 Safety, Security, and Verification

• Verify identity and reduce fake accounts or bots

• Support Gurdwara‑based or community verification programs (see “Partner Gurdwaras and Sikh Institutions” below)

• Detect, investigate, and prevent fraud, spam, abuse, and other harmful or illegal activities

• Enforce Terms & Conditions and Child Safety & CSAE Standards, including responding to reports from users and external parties

3.4 Legal and Regulatory Compliance

• Comply with applicable laws, regulations, and legal obligations, including data‑protection, anti‑fraud, and child safety laws

• Respond to lawful requests from law enforcement, regulators, or courts

• Maintain records necessary for legal, tax, and audit purposes

3.5 Communication

• Send service‑related messages (for example, account verification, security alerts, changes to Terms or this Privacy Policy)

• Send notifications about matches, messages, and other relevant activity

• Send marketing or community updates (for example, features, events, or announcements) where permitted by law and your preferences

You can manage some communication preferences in account settings or by using unsubscribe links in emails.

4. Partner Gurdwaras and Sikh Institutions

The platform offers a community‑based matrimonial experience that works in collaboration with selected Gurdwaras and Sikh institutions (“Partner Gurdwaras”). These partners may assist with profile verification, trust‑building, and community‑based matchmaking for users who choose to participate in such programs.

4.1 What Partner Gurdwaras Can See

If you opt in to a program that involves a Partner Gurdwara (for example, local community verification or Gurdwara‑facilitated matchmaking), limited information may be shared with that Partner Gurdwara so they can provide the related service. This may include:

• Basic profile details (such as name, age range, city, community background, and general partner preferences)

• Verification information (such as association with the Gurdwara, membership or seva involvement, and limited profile photographs for verification purposes)

• Matchmaking‑related information (such as whether you have been matched through that Gurdwara’s program, and high‑level compatibility indicators)

Partner Gurdwaras do not receive unrestricted access to all data. Access is limited to what is reasonably necessary to support verification, trust, and community‑based matchmaking for the specific program you have joined.

4.2 How Partner Gurdwaras May Use Information

Partner Gurdwaras may use information shared with them only to:

• Confirm connection to their Sangat or local community

• Help facilitate introductions or recommendations in line with their matrimonial or community guidelines

• Provide verification or “badge” signals within the platform (for example, showing that a profile has been verified through a particular Gurdwara)

• Communicate about matrimonial‑related services, events, or announcements where permitted by law and your preferences

Partner Gurdwaras are not allowed to use this information for unrelated purposes, such as general marketing or fundraising, unless they obtain separate consent under their own policies.

4.3 Confidentiality and Data Protection

Partner Gurdwaras that participate in programs are expected to maintain the confidentiality and security of any information they access and to handle information responsibly and in accordance with applicable privacy and data‑protection laws. However, they may not be subject to the same technical and organizational safeguards that we use.

We are not responsible for how a Partner Gurdwara independently manages information that you share directly with them outside of the platform (for example, documents you provide in person).

4.4 Your Choices and Controls

Participation in any Partner Gurdwara program is optional. You can:

• Choose whether to associate your profile with a specific Partner Gurdwara

• Change your selected Partner Gurdwara (where available)

• Withdraw from a Partner Gurdwara program at any time from within the app settings or by contacting us

If you opt out, the platform will stop sharing new information with that Partner Gurdwara for matrimony‑related purposes, although limited records of past interactions may be retained as required for legitimate business needs and legal obligations.

If you have questions about how a particular Partner Gurdwara handles information, you should review that Gurdwara’s own privacy practices or contact them directly.

5. When Information Is Shared

Information may be shared in the following situations:

5.1 Service Providers and Partners

Third‑party companies help operate, improve, and support the Services, such as:

• Cloud hosting and infrastructure providers

• Database and storage services

• Analytics, crash reporting, and performance monitoring tools

• Payment processors (if premium features are purchased)

• Email, SMS, and push notification providers

• Identity verification, fraud prevention, and security partners

These providers are allowed to access information only as necessary to perform services on our behalf and are required to protect that information.

5.2 Other Users

Certain information in your profile is visible to other users, for example:

• Profile name

• Age or age range

• City/region and country

• Profile photos and basic profile details

• Match‑relevant information you choose to disclose (e.g., education, profession, caste/qaum, languages, lifestyle)

You control what you include in your profile and can edit or remove that information at any time.

5.3 Business Transfers

If there is a merger, acquisition, financing, reorganization, or sale of all or part of the business, information may be shared as part of that transaction. Reasonable steps will be taken to ensure that any successor entity honors this Privacy Policy or provides notice of material changes.

5.4 Legal and Safety‑Related Disclosures

Information may be disclosed if there is a good‑faith belief that such disclosure is reasonably necessary to:

• Comply with a law, regulation, legal obligation, or valid legal process

• Respond to lawful requests from law enforcement, regulators, or courts

• Protect the rights, property, or safety of the platform, users, Partner Gurdwaras, or the public

• Detect, prevent, or otherwise address fraud, security, or technical issues

• Act on reports related to child sexual abuse material (CSAM) or other violations of Child Safety & CSAE Standards

Where required by law, confirmed CSAM may be reported to relevant child protection organizations or law enforcement.

6. International Data Transfers

The Services are operated from Canada, but information may be processed and stored in other countries where service providers or infrastructure are located. These locations may have different data‑protection laws than your home jurisdiction.

When information is transferred internationally, appropriate steps are taken to help ensure an adequate level of protection, consistent with applicable laws, such as using contractual safeguards and limiting access to those who need the information to perform their work.

7. How Long Information Is Kept

Information is kept for as long as is reasonably necessary to provide the Services, fulfill the purposes described in this Privacy Policy, and comply with legal obligations.

In general:

• Profile and account information are retained while the account is active.

• If you delete your account, profile and most associated data will be removed or anonymized within a reasonable period, subject to technical limitations and backup retention.

• Certain information (such as transaction records, logs, and safety‑related records) may be retained for a longer period as necessary for fraud prevention, dispute resolution, enforcement of Terms, safety investigations, or compliance with legal or regulatory requirements.

• Content or records connected to investigations of fraud, harassment, or child safety may be retained as long as required under applicable law.

8. Security of Information

Appropriate technical and organizational measures are used to protect information against unauthorized access, loss, misuse, or alteration. These measures may include:

• Encryption of data in transit (e.g., HTTPS/TLS)

• Access controls, authentication, and least‑privilege principles for staff and systems

• Regular review of access permissions and system logs

• Secure development and deployment practices

However, no online platform or system can guarantee perfect security. You are responsible for maintaining the confidentiality of account credentials and for choosing secure, unique passwords.

If you believe your account or information has been compromised, please contact us immediately.

9. Children and Child Safety

The Services are intended only for users aged 18 and over. Minors are not knowingly allowed to create accounts, and information is not knowingly collected from children.

If it becomes known that a minor has created an account or that information has been collected from a minor, steps will be taken to close the account and delete or anonymize such information, subject to any legal obligation to retain it (for example, if it is relevant to a child safety investigation).

Separate Child Safety & CSAE Standards describe the zero‑tolerance policy toward child sexual abuse and exploitation (CSAE) and child sexual abuse material (CSAM), the steps taken to respond to reports, and the child‑safety point of contact. Those standards can be reviewed at:

https://mera-meet.com/child-safety-csae-standards

If you believe a child is using the Services or you encounter any content or behavior that may involve CSAE or CSAM, please notify us immediately through in‑app reporting tools or by contacting us using the details below.

10. Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information. These may include the right to:

• Access and obtain a copy of your personal information

• Correct or update inaccurate or incomplete information

• Delete your account and request deletion of personal information, subject to retention obligations described above

• Object to or restrict certain processing of information

• Withdraw consent where consent is the basis for processing (for example, marketing communications)

Many of these rights can be exercised directly through the app by updating your profile, changing preferences, or deleting your account. You can also contact us using the details in the “Contact Us” section for assistance.

Residents of some jurisdictions (such as Canada, certain US states, the EU/EEA, and the UK) may have additional rights under local laws. Those rights will be honored in accordance with applicable legislation.

12. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in practices, technologies, legal requirements, or other factors. When material changes are made, notice will be provided by:

• Updating the “Last updated” date at the top of this page; and

• Providing additional notice (such as in‑app notifications, emails, or banners) where appropriate.

Continued use of the Services after any changes become effective means you accept the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or data practices, please contact:

Privacy Contact
Email: [email protected] 

Child Safety Point of Contact
For urgent reports or official notices relating to child safety, CSAE, or CSAM:
Email: [email protected]